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FAQ

Intro » ChromaChecker Starting Guide » Software questions » CC Capture Issues

June 28, 2022

I still have a problem with the installation of the software

Some Instruments require drivers installed by Installer- some are not installed by default and the User has to check corresponding checkboxes
In your operating system check if Instrument is recognized properly. In some cases, the best way is to install manufacturer software
Most software delivered by the manufacturer has diagnostic features, also there is often the possibility to upgrade firmware to the most recent - perform all upgrades and testing procedures.
Be sure that your cable and socket are correct.
To connect the Instrument you need to enter Organization's name. (If not sure try testing organization SampleDemo). Contact your account administrator to check the proper name

I checked above and still problem with the instrument consult Troubleshooting Guidelines

If you have Credentials try to login into Operator's interface. You may also use Sample Demo credentials
Check your Internet connection status
You may exceed a limit of Instruments than can be registered - contact the account administrator if the system returns such message.
Open Instrument Information and Log for potential error messages

Send feedback using the internal application function designed for this purpose.

If you can log in but any of your Inspectors are not ready to use - contact your account administrator - your privileges are not set correctly

Additional information and Support Form is available for logged users.